ORDERING INFORMATION
Orders can be sent via fax or email. Phone orders cannot be accepted. Orders should specify:
• Item Number and Quantity • Requested Ship Date
• Imprint Color, Size, Position • Shipping Method

ACKNOWLEDGEMENTS
Every order is acknowledged in writing. Please review carefully and contact us immediately with discrepancies. If acknowledgement is not received within two days, please call to verify. Any changes made after order acknowledgement must be confirmed in writing and may incur additional charges or production time.

PAYMENT/CREDIT POLICY
We accept Visa, MasterCard, and American Express. Prepayment may also be required on large quantity import products.

PRODUCTION TIME
Please see each product section for details. Due to potential seasonal rush, production schedules may vary. Ship date is scheduled AFTER final artwork approval. Ship date for orders not required to meet specific dates are approximate and all efforts will be made to maintain these dates. Merchandise manufactured must be accepted whether or not these dates are maintained.

RUSH SERVICE AVAILABLE
Charges depend on product, quantity and production schedule. Please call for pricing.

SHIPPING
F.O.B. CA
Method of Shipping: UPS Ground or Common Carrier For better service, please specify in-hands date deadline and requested shipping method. As it is common for Pacific Western Sales to ship early, we reserve the right to determine the appropriate shipping method to meet your deadline.
Shipping Weight: Weights listed in our catalog are approximate weight per box. All Valley Packaging cannot be responsible for differences in actual freight versus quoted freight charges.
Special Freight Fees: Inside delivery, residential, redelivery, COD, international, Alaska, Hawaii and Puerto Rico incur additional shipping fees. All Valley Packaging reserves the right to submit supplemental invoices after the original invoice has been issued. Freight and duty must be charged on your freight account.
Drop/Split Shipments: $30.00 (a) per destination on shipments going to more than one location; full case only. Drop shipments may not be available on all items. Maximum 10 locations. For 10+ locations, please call for quote.
Special Packaging: $25.00 (a) per box, not available on all items.
Broken Box Charge: We do not break cases.
UPS Shipments: $10.00 (g) handling charge per carton if UPS is requested on large quantity shipment where otherwise factory will ship via common carrier on pallets.

CHANGES AND CANCELLATIONS
Changes and cancellations must be mailed or faxed in writing. All cancellations requested after order acknowledgement will incur minimum $60.00 (a) plus charges for the work completed at the time of cancellation, including artwork, plate, material and labor costs. Artwork review time incurred on custom products will incur graphic charge.

RETURNS
Only unprinted bags may be returned. All Valley Packaging must be notified within 10 days. A 20% restocking fee applies as well as all original freight and return freight charges.

CLAIMS
Claims must be settled within 30 days of invoice date. Once shipments are picked up, the carrier assumes full responsibility for delivery of the order. If shipment arrives damaged or delayed, all claims must be filed with carrier.

ARTWORK INFORMATION
Final art dimension will be determined after reviewing the art.

ARTWORK REQUIREMENTS
Black & White Camera-Ready
(Hard-Copy Art for One or more Spot Colors)
• One Color Camera Ready art must be black and white, clean, sharp, 100% in size, and printed at 100 lpi minimum.
(lpi=Lines Per Inch)*
• More than one color Camera Ready art must be black and white, 100% in size, color separated, registered and adjusted for tolerance if it contains tight registration.*
• Negatives must be clean, scratch-free, and 100% in size.*
* Enlargement and Reduction in size, or any other modifications, will entail an artwork charge.

Digital File Artwork
(Computer generated artwork for One or more Spot Colors)
• Apple Mac supported graphics files are preferred.
• Artwork requirements for 1 or more Spot Colors and 4-Color Processes are the following;

True Vector Artwork:
Art CREATED in Adobe Illustrator and saved as an EPS or AI format,
Art CREATED in Freehand and saved as an EPS file,
Art CREATED in Quark and saved as an EPS file only,
Art CREATED in Corel Draw and saved as an Illustrator - AI file.
For all vector art, all fonts/text must be outlined (also known as: converted into paths or converted into curves).

Pixel based Artwork files:
One Color jobs, black and white preferred, art at 100% size saved at a minimum of 600 dpi as a PSD, TIFF, or JPEG file.

CMYK/4-Color Process jobs, send a CD if file is over 25MB, art at 100% size saved at a minimum of 300 dpi as a PSD, TIFF, or JPEG file.
All pixel based file fonts must be flattened.

• Linked files/Extensions, we need a copy of every file used in the creation of a document, i.e., Fonts, EPS, TIFF, JPEG, PSD, AI files, ect,.
• Always provide a hard copy of art either by fax or mail for accuracy checks.
• On multi color-artwork, please provide a composite file indicating color breakdown/separation.
• File storage: CD’s.
• Programs from which files are accepted:
Adobe Illustrator (up to CS (version 11), fonts Outlined)
Adobe Photoshop (up to CS (version 8), fonts Flattened)
Quark (up to version 6, saved as an eps file only, fonts Outlined)
Macromedia Freehand (up to version 10, saved as an eps file only, convert text to Paths)
Corel Draw (up to version 11, saved as an AI file only, convert text to Curves)

EMAIL ARTWORK to: csr@allvalleypackaging.com
• Up to 7MB
• Files larger than 7MB or multiple files should be compressed or sumitted in a CD or other storage media.
• Fax copy of artwork with purchase order.

Any touch up work will incur artwork charges. Unacceptable artwork includes but not limited to: photocopies, faxed art, printed letterhead, business cards, photographs, and stationery. Sending unacceptable artwork will incur artwork charges.

ARTWORK CHARGES
Artwork requiring touch up or typesetting will incur a minimum graphic charge of $80.00 or $150.00 per hour.

PLATE CHARGES
A one time plate charge per color is required on all new orders or repeats with art changes. There is no plate charge on exact reorders within the past 2 years.

PRE-PRODUCTION PROOF (SHORT RUN)
Hot Stamping: $150.00 + applicable plate and art charges. Ink Printing: $150 + applicable pate and art charges. Virtual samples are not recommended due to color difference between monitors and/or programs and may mislead your valued customer.

POST PRINT (SHORT RUN) GUIDELINES
• Foil change charge
• Ink wash charge
• Not all foil colors are compatible with frosted and laminated bags
• Large reverse out hot stamping is not recommended for plastic and laminated bags
• Artwork with border, large coverage and fine print will not produce good quality print on plastic bags
• Print quality may not overcome the folds and creases produced in manufacturing of the bags

SPECIAL NOTES
• All dimensions listed in the catalog are width x side gusset x height x bottom gusset.
• Product dimensions, colors, handles and other features may vary slightly within acceptable industry standards.
• Products and logos shown in this catalog are intended ONLY to illustrate the basic products and options, not to suggest that the imprints are readily available for any purchase without the permission from the owners of the trademark, copyright or logo.

• All artwork submitted is assumed to be in full compliance with the laws governing copyright, trademark, etc. Purchasers, by placing orders, agree to hold full responsibility for any damage, costs and/or expenses resulting from the use of artwork.
• Product dimensions, thickness, handles and imprint colors on different styles or sizes on the same order or from order to order may vary slightly within commercially acceptable standards.
• Artwork position on post-printed bags may vary from bag to bag due to manual feeding.

DUE TO VOLATILITY OF FUEL/RAW MATERIAL COSTS, PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE CALL TO CONFIRM PRICING.